Estimates Coordinator

Morningside Translations
Tunbridge Wells
04 Sep 2017
02 Oct 2017
Contract Type

Morningside IP is a recognized leader in patent translation, international patent filing, and patent support services. For over 15 years, Morningside has provided high-quality, cost-effective solutions for PCT national phase filing, EP validation, patent translation, and patent searching to Fortune 500 clients, Law firms and other Global organizations.

Responsible for receiving project requirements and initiating orders for new and existing customers, managing customer requirements, coordinating with project management, sales and account management. Includes reporting on activity, project analysis and technical focus on precise project hand-off and execution.

Key Roles and Responsibilities

  • Exercises discretion by pricing and initiating client order to maintain standard profit margins

  • Responsible for accurately conveying client requirements and specifications to the operations and project management teams

  • Prepares and initiates orders in an efficient and timely manner

  • Understands and applies company pricing guidelines and models to produce accurate, and profitable orders

  • Responds to inquiries in a timely and service-oriented manner, both internally with sales/project managers, and externally with clients

  • Consults with project managers to examine job details and goals of a project, and with sales to understand client requirements and project scope

  • Maintains and strengthens relationships with existing and past clients through regular communication

  • Reports order activity and prepares performance metrics

  • Attends and participates in weekly departmental meetings

  • Performs other tasks as assigned

  • Participates in training

  • Works US business hours

•Able to qualify, identify, and clarify client needs through effective questioning and listening
•Able to analyze and synthesize information and evaluate external client needs as they correlate to company services
•Strong attention to detail and able to maintain accurate records
•Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships externally and within the organization
•Strong problem solving and negotiation skills
•Effective written communication skills

Education Requirements
•Bachelor's degree
•Proficient in standard Microsoft Windows applications, including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer
•Foreign language proficiency is a plus