Engineer Scheduler / Engineer Planner
Job Title Customer Performance Co-ordinator / Engineer Scheduler / Engineer Planner
Salary: £18,500 - £20,500 per annum, dependant on experience.
Based: Ashford, Kent
Start Date: ASAP
Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.
Due to our continued success and growth plans we are now looking to recruit a Engineer Scheduler / Customer Performance Coordinator to join our team based in Ashford, Kent.
About The Customer Performance Co-ordinator / Engineer Scheduler Role:
The purpose of this role is to deliver a first class customer care & administrative service to our clients on a busy contract in Ashford, by co-ordinating activities including defect management and constant communication across all channels. You will assist in the implementation of the day to day operation and in championing a 'perfect delivery' service. Delivering an excellent level of client liaison to ensure high levels of customer satisfaction.
The Customer Performance Co-ordinator / Engineer Scheduler will:
- Effectively plan, schedule and monitor our Engineers to ensure that the scheduling process is delivering maximum productivity
- Communicate contract specific information to the team
- Act as a point of communication for our clients and third party contractors
- Assist the team in the day to day management and administrative compliancy, ensuring a Perfect Delivery service.
- Carry out a number of general administrative duties
- Support in the interpretation of data generated by the business process systems, and action accordingly with communication across a variety of stakeholders
The ideal Customer Performance Co-ordinator / Engineer Scheduler:
The person fulfilling this role should be organised, flexible and adaptable. All verbal and written communication to be achieved to the highest standard. A high level of customer service and professionalism is a must
To be successful in this role, you must be reliable, able to work to deadlines and to prioritise accordingly. You will have a proven track record in a fast paced customer service environment, particularly within the property services (R&M / Social Housing) or similar related industry. You will have experience delivering and maintaining the service delivery and KPI reporting as required. Possessing a technical background is also desirable.
You will be either a technically competent scheduler, planner or administrator with significant potential, capability or experience of delivering excellent customer service and maintaining high quality relationships.
This is a fantastic opportunity for an experienced Scheduler / Customer Performance Coordinator to join a rapidly expanding Property Services Business that encourage career progression and offers job satisfaction and security.
If you feel you have the skills and experience to carry out this role then apply today for the chance of an early interview!
Closing date for applications is the 31st of May 2017.